Know Before You Go

Once you find a property you're interested in, upload: • Two forms of identification (e.g., passport, student ID) • Proof of sufficient funds (PDF, JPG, PNG, or a screenshot of your bank account) Important: Please hide sensitive banking details such as account or routing numbers before submitting. Next, review and complete all Booking Reminders (see below), then click "Secure Your Spot, Book Now!" to submit your booking. Your housing will only be confirmed once all documentation is complete and your payment has been processed. Every unit listed on our platform is verified through our Unit Selection Process, which ensures full transparency and accurate details in every listing. Booking Reminders (Required Before Booking): 1. I've been accepted by both my home and abroad university. 2. I've applied for my visa and will receive it before departure. 3. My passport is valid through the entire abroad term. 4. I understand my housing is only confirmed once all required documents and payments are completed. 5. I know my program start and end dates. 6. I've completed required health forms or vaccinations (if required by the destination country). 7. I understand I am responsible for having health and travel insurance during my stay abroad. 8. I understand refunds are only possible in extenuating circumstances (e.g., pandemic, war, etc.). 9. I have read, understood, and agree to sign the Placement Agreement electronically.

A guarantor, such as a parent or legal guardian, may be used to submit Proof of Sufficient Funds. However, Proof of Sufficient Funds is required for every booking—whether submitted by the student or the guarantor.

Refunds are only available in the case of extenuating circumstances, such as a pandemic, war, or other emergency. We send multiple reminders and confirmations before any booking is finalized, and once the booking fee is paid, your spot is reserved with the landlord and cannot be reallocated.

Yes. You can invite friends to listings using our Roommate Finder, found in your Student Account under the Roommate Preferences tab. If you don't already have a roommate, you can opt-in to be matched with another student based on your preferences.

All properties go through our Unit Selection Process, which includes: • Property and documentation verification • Landlord ID and ownership verification • Lease agreement review • Ongoing feedback from past students • Clear photos, amenities, and local mapping for full transparency We only list properties that meet our standards and align with student housing needs.

Yes. All payments are processed securely through Stripe, and your information is encrypted and protected. We do not share payment details with landlords or third parties.

Amenities vary by property, but most units include: • Bed and mattress • Pillows, bedsheets, blankets, and towels • Toiletries (starter sets) • Coat hangers and closet space Refer to the Amenities section on each listing for exact details.

No. We do not allow luggage or package shipments before your arrival. Access is only granted at the start of your lease. We recommend using nearby luggage storage if you arrive early.

No. Pets are not allowed in any of our listed properties.

Someone from the landlord's team will meet you upon arrival, or you will receive instructions for key pickup or lockbox access. All check-in procedures are clearly communicated before your move-in date.

If you arrive and the unit is not as described or is unsafe, contact us immediately. We will work directly with the landlord to resolve the issue and assist you in finding an alternative if needed. Our Unit Selection Process is designed to prevent surprises, but we're here to support you in the rare case of a mismatch.

Each listing includes a "Why Choose This Unit?" section that highlights: • Walkability and convenience • Distance to nearby universities • Access to local transit and grocery stores • Student-friendly atmosphere You'll also find: • Amenities • Nearby Universities • Virtual Tour (if available) • Lease Agreement • Map Location

We offer curated City Guides that include: • Nightlife, restaurants, museums, gyms, and cultural attractions • Travel tips, local customs, and grocery options • Events & festivals updated year-round

We provide live support 7 days a week from 8:00 AM to 8:00 PM EST. Our team helps with move-in coordination, landlord communication, and general questions or support needs.

Yes. For emergencies, visit our Contact Us page located at the bottom of our site. There, you'll find country-specific emergency resources and support information.